Refund and Cancellation policy

Refund Policy

Last updated: 1 January 2026 • Applies to getcontact.blog

Please read this page in full before purchasing any paid service. By completing a purchase you confirm that you have read and accepted this Refund Policy, our Cancellation Policy and our Terms & Conditions.

1. Scope

This Refund Policy applies to all paid services purchased from getcontact.blog, including contact verification, curated shortlists, consulting sessions, document reviews, recruitment support packages, monthly retainers and 24/7 priority help plans. Free services are not subject to this policy because no payment is taken.

2. General Refund Principle

Because our services are custom research, professional time and digital deliverables, refund eligibility depends on how much of the service has already been delivered at the time of your request. We aim to be fair, but we cannot refund work that has already been completed and delivered to you.

3. Refund Eligibility by Service Type

3.1 Single Contact Verification — $49

  • Full refund: if you cancel before we begin the research (usually within 12 hours of order).
  • 50% refund: if research has started but the report has not been delivered.
  • No refund: once the verification report has been delivered to you.
  • Full refund regardless: if we cannot verify the contact at all and cannot provide an alternative.

3.2 Curated HR Shortlist — $149

  • Full refund: if you cancel before the intake call is completed.
  • 50% refund: after the intake call but before the shortlist is delivered.
  • No refund: after the shortlist has been delivered.
  • Free re-issue: if none of the five shortlisted providers fit your stated requirement, we will re-issue one new shortlist at no cost instead of refunding.

3.3 1:1 HR Consulting Session — $99

  • Full refund: if cancelled at least 24 hours before the scheduled session.
  • 50% refund: if cancelled between 24 hours and 2 hours before the session.
  • No refund: for no-shows, or cancellations made less than 2 hours before the session.
  • Full refund: if we cancel the session and cannot offer a suitable replacement time.

3.4 HR Policy & Document Review — $129

  • Full refund: before the review begins.
  • No refund: once the marked-up document and feedback notes have been delivered.

3.5 Recruitment Support Package — $399

  • Full refund: before the job description work begins.
  • Partial refund: pro-rata based on completed milestones (JD, sourcing plan, screening pack, interview guidance).
  • No refund: after the final deliverable has been issued.

3.6 Monthly HR Retainer — $499/month

  • Full refund of the current month: if cancelled within 7 days of the billing date and no consulting hours have been used.
  • Pro-rata refund: if cancelled mid-month and fewer than half of the included hours have been used.
  • No refund: if more than half of the included hours have been used in the billing month.

3.7 24/7 Priority Help Plans — $29/month and $79/month

  • Full refund within 7 days: if you have not used the priority service (no priority chat, no verification, no consulting session).
  • No refund after 7 days: for the current billing period, though you may cancel to stop future billing.
  • No refund: for partial months after any priority service has been used.

4. Refunds We Cannot Provide

  • Refunds based on a third-party provider’s decision not to reply to you.
  • Refunds because a provider’s pricing, availability or terms changed after your purchase.
  • Refunds for services already delivered in full.
  • Refunds requested more than 30 calendar days after delivery.
  • Refunds where you have breached our Terms & Conditions.
  • Refunds for change of mind after a digital deliverable has been downloaded.

5. How to Request a Refund

  1. Email billing@getcontact.blog with the subject line “Refund Request”.
  2. Include your full name, order reference, purchase date, service name and the reason for your request.
  3. We will acknowledge your request within 2 business days.
  4. We will issue a decision within 7 business days of acknowledgement.

6. Processing Time

Approved refunds are issued to the original payment method. Processing typically takes 5–10 business days depending on your bank or payment provider. We will confirm by email once the refund has been initiated.

7. Chargebacks

If you initiate a chargeback without first contacting us, we reserve the right to suspend access to all services, including free services, until the dispute is resolved. We strongly encourage you to contact us first — most issues are resolved faster directly.

8. Changes to This Policy

We may update this Refund Policy from time to time. The version in force at the time of your purchase applies to that purchase.

9. Contact

Billing questions: billing@getcontact.blog
General help: help@getcontact.blog

Cancellation Policy

Last updated: 1 January 2026 • Applies to getcontact.blog

This section explains how to cancel a booking, subscription or project. For money-back rules, see the Refund Policy above.

1. Scope

This Cancellation Policy applies to all paid bookings, projects and subscriptions purchased from getcontact.blog, and to free services that require a scheduled appointment.

2. Cancelling a Scheduled Session

  • 24+ hours before the session: free cancellation. You may reschedule once at no cost or request a refund.
  • Between 24 and 2 hours before: cancellation accepted with a 50% fee. One free reschedule is still available.
  • Less than 2 hours before, or no-show: the session is treated as delivered and is non-refundable. One reschedule may be offered at our discretion.
  • If we cancel: you receive a full refund or a priority reschedule, your choice.

3. Cancelling a Project or Package

  • You may cancel a project at any time in writing to help@getcontact.blog.
  • Work already completed will be invoiced at the applicable milestone rate.
  • Any unused prepayment will be refunded according to the Refund Policy.
  • Deliverables already issued remain yours; deliverables in progress will be handed over in their current state if payment for that milestone has been made.

4. Cancelling a Monthly Subscription

Monthly plans include the Monthly HR Retainer ($499/month), Priority Human Help ($29/month) and Priority Help + Consulting ($79/month).

  • You may cancel at any time from your account or by emailing billing@getcontact.blog.
  • Cancellation takes effect at the end of the current billing period.
  • You retain access to the plan until the end of the paid period.
  • We do not auto-charge after cancellation is confirmed. You will receive a cancellation confirmation email.
  • If you do not receive a confirmation email within 2 business days, contact us again — an unconfirmed cancellation is not a completed cancellation.

5. Cancelling a Free Service

  • Free discovery chats and free community sessions may be cancelled at any time.
  • Please give at least 4 hours’ notice so the slot can be offered to someone else.
  • Repeated no-shows on free bookings may result in loss of free booking privileges.

6. Cancellation by getcontact.blog

We may cancel or reschedule a service if:

  • A consultant becomes unavailable due to illness or emergency.
  • The request falls outside our scope of expertise.
  • We detect abusive, fraudulent or unlawful use.
  • Payment is reversed, disputed or fails.

In such cases you will be offered a full refund or a rescheduled service at no extra cost.

7. Effect of Cancellation on Data

On cancellation, we retain records as required for tax, accounting and legal purposes. For how long and why, see our Privacy Policy.

8. How to Cancel

  1. Email billing@getcontact.blog with the subject “Cancellation Request”.
  2. Include your name, order or subscription reference, and the service you wish to cancel.
  3. We will confirm cancellation within 2 business days.

9. Contact

Billing and cancellations: billing@getcontact.blog
General help: help@getcontact.blog

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